Dear Acer Customer:
Acer America Corporation (“Acer”), in cooperation with the U.S. Consumer Product Safety Commission, is voluntarily offering free replacement of certain lithium-ion battery packs containing cells made by Sony Energy Devices Corporation and used in certain Acer notebook computers. As announced previously by the U.S. Consumer Product Safety Commission, there have been 16 reports of notebook batteries overheating. These reports were associated with earlier recalls by other notebook computer manufacturers of batteries containing these Sony cells. These previous reports involved only minor property damage and two minor burns. None of these reports involved batteries in Acer notebook computers.
We encourage you to check to see if your Acer notebook may have one of these battery packs and, if it does, we will replace your battery pack for a new one at no cost to you.
The following Acer notebook computer models sold in the United States and Canada may have battery packs affected by this replacement program:
TravelMate™ Series Beginning with: 242x, 320x, 321x, 330x, 422x, 467x, 561x, C20x.
Aspire™ Series Beginning with: 556x, 560x, 567x, 930x, 941x, and 980x.
The battery packs included in this program were sold in the United States and Canada through authorized distributors as part of the identified TravelMate™ and Aspire™ notebook computers. In addition, these battery packs may have also been provided in response to service calls. The affected battery packs were shipped to distributors beginning in May 2004 and may have been sold at retail through November 2006.
Each battery pack has a label with a 22-digit bar code printed on the bottom or side of the battery pack. Digits 1-10 are the battery part number and digits 11-13 are a week code. In some cases there is also a 3-character number in front of the barcode on the barcode label, or a separate red sticker with a 4-digit week code range. Only lithium-ion batteries with the following part numbers and battery week codes and used in the following Acer notebook models are included in the recall in the United States and Canada:
Acer Notebook System Acer Battery Battery Pack Battery Week Code Battery Wk.
Series Beginning with: Pack No. (Part serial Week Range (in front of Code Range
of Barcode) Code Range Barcode) on Red
(Part of Sticker
Barcode)
TravelMate 321x BT00604001 0521-0545
Aspire 980x BT00804016 63V, 63W,
63X, 63Y
TravelMate 242x BT00604005 601-626
TravelMate 330x
Aspire 556x
TravelMate 561x BT00807010 614-630
Aspire 930x
Aspire 941x
TravelMate C20x BT00604002 5BR-5BZ;
5C1-5C9;
5CA-5CZ;
611-619;
621-629;
62A
TravelMate 422x BT00804011 0551-0626
TravelMate 467x
Aspire 560x
Aspire 567x
TravelMate 320x BTT4807001 418-552
If you purchased an Acer notebook in a country other than the United States or Canada, please call the local toll-free telephone number for your country to determine if your battery needs to be replaced.
Step 1: For the United States and Canada check to see if you have one of the Acer notebook computer models above.
Step 2: Determine if you have a battery pack subject to this replacement program. To determine if your Acer notebook computer battery pack is involved in the replacement program, you must have both your notebook model and battery serial number available. To find the battery serial number, you need to remove the battery from your computer. You can use the AC adapter to power your computer.
If you purchased you Acer notebook in the United States or Canada, Click Here: www.acerbatteryrecall.com. The website will direct you to find the identification numbers needed to determine if your battery pack is recalled. If the battery pack is subject to this replacement program, you will be automatically connected to a replacement order form. Acer will also provide a means for you to return the original battery pack for proper disposal. It is very important that all affected battery packs be returned, and that they are returned in the container and according to the instructions provided to you by Acer. Customers may also call toll-free at (866)496-2237 for assistance.
If you purchased your Acer notebook in a country other than the United States or Canada, contact your local Acer Service Center at http://www.acer.com.
Please note that only the described battery packs are subject to this replacement program and not the notebook computers themselves.
Battery packs subject to this replacement program should not be used while awaiting a replacement battery pack. You may continue to use the notebook computer using the AC adapter power cord originally provided with your Acer notebook.
We apologize for any inconvenience this action might cause.
